Welcome to ProTech Guitar Setups! By using our services, you agree to the following Terms and Conditions. Please read them carefully to understand your rights and responsibilities.

 

1. 

Scope of Services

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ProTech Guitar Setups provides professional guitar repair, restoration, setup, and customization services for electric, acoustic, and bass guitars.

 

We do not offer amplifier or pedal repair, or full instrument refinishing unless agreed upon in advance.

 

2. 

Booking and Payment

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All services are by appointment only. Payment is due in full upon completion of service.

 

Accepted Payment Methods:

 

• Cash

• Credit/Debit Cards

• PayPal

• Cash App

• Venmo

 

We do not currently require deposits for any services.

 

3. 

Parts and Materials

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If your repair or upgrade requires any parts to be ordered (such as strings, tuners, knobs, potentiometers, pickup components, etc.), you are responsible for the cost of those parts.

 

All part orders are non-refundable once the order has been placed, even if you cancel the service or decide not to proceed. If parts are custom, special order, or backordered, estimated delivery times will be communicated in advance.

 

4.

Turnaround Time

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Most services are completed within 1–2 business days. Turnaround may vary depending on the type of service and current workload.

 

Rush service may be available upon request and is subject to an additional fee.

 

5. 

Warranty and Guarantee

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We stand behind our work with a 30-day warranty on labor from the date of service.

 

This warranty covers only the workmanship provided. It does not apply to:

 

• Issues unrelated to the work performed

• Damage from misuse or accidents after service

• Wear and tear or modifications made after the service

 

 

Please contact us within the warranty period if you experience any issues so we can address them promptly.

 

6. 

Customer Responsibilities

 

Customers are responsible for:

 

• Providing accurate information about the instrument’s condition

• Removing all personal items such as straps, cases, and accessories

• Notifying us of any known issues prior to service

 

7. 

Uncollected Instruments

 

Instruments not picked up within 60 days of service completion may be subject to storage fees. After 60 days, uncollected instruments may be considered abandoned and handled at our discretion, in accordance with Florida law.

 

8. 

Liability

 

We take every precaution to handle your instrument with care. However, ProTech Guitar Setups is not responsible for:

 

• Pre-existing damage or issues

• Damage resulting from undisclosed problems

• Damage occurring after the instrument leaves our possession

 

9. 

Privacy Policy

 

Your personal information is used solely to communicate with you and fulfill service requests. We do not sell or share your information with third parties.

 

10. 

Governing Law

 

These terms are governed by the laws of the State of Florida. Any disputes arising from our services will be resolved in accordance with Florida law.

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11. 

Contact Information

 

ProTech Guitar Setups

9433 7th Ave, Orlando, FL 32824

Phone: (407) 866-4705

Email: protechguitarsetups@gmail.com

 

Hours of Operation:

APPOINTMENT ONLY

Mon–Fri: 9:00 AM – 5:00 PM

Sat: 9:00 AM – 12:00 PM

Closed Sunday

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12.

Media Use Consent

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By submitting your instrument for service at ProTech Guitar Setups, you grant permission for photographs and/or videos of the instrument (excluding serial numbers and any personal identifiers) to be captured before, during, or after service. These images may be used for marketing and promotional purposes, including but not limited to social media, website content, and digital advertisements. 

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If you prefer that your instrument not be featured in any promotional materials, please let us know at the time of drop-off. Your request will be fully respected.

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13.

Strings Provided with Setup Services

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All setup services include a fresh set of D’Addario strings, provided at no additional cost:

• Electric Guitar (Fixed Bridge or Floyd Rose): D’Addario EXL110 strings are used for all standard 6- and 7-string electric guitars.

• Acoustic Guitar (6-String and 12-String): D’Addario EJ series strings are used for optimal tone and longevity.

• Bass Guitar (4-, 5-, and 6-String): D’Addario EXL170 nickel wound strings are used for clear and balanced performance.

 

These strings are included as part of the setup service and reflect the standard string choices I trust for playability, durability, and tone.

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