Welcome to ProTech Guitar Setups! By using our services, you agree to the following Terms and Conditions. Please read them carefully to understand your rights and responsibilities. By booking an appointment through Calendly, approving a quote, or submitting an instrument for service, you acknowledge and agree to these Terms and Conditions.

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1. Scope of Services

 

 

ProTech Guitar Setups provides professional guitar and bass setups, electronic repairs, hardware replacement, pickup installation, nut replacement, diagnostic services, pedal and minor amplifier services, and related instrument services.

 

All services are performed based on the instrument’s condition at the time of drop-off.

 

Certain specialty services may require additional written approval before work begins.

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Due to variations in instrument condition, age, prior repairs, and manufacturing tolerances, specific results such as action height, tone, or playability improvements are not guaranteed.

 

 

 

 

2. Estimates & Authorization

 

 

Estimates are based on an initial inspection and may change if additional issues are discovered during service.

 

No additional work will be performed without customer approval.

 

By approving a quote, scheduling a drop-off, or authorizing service, the customer acknowledges and agrees to these Terms and Conditions.

 

 

 

 

3. Booking & Appointments

 

 

Appointments are scheduled through our booking system.

 

Customers must cancel or reschedule at least 24 hours prior to their scheduled appointment.

 

Repeated no-shows or last-minute cancellations may result in refusal of future service.

 

 

 

 

4. Turnaround Time

 

 

Most services are completed within one week, depending on workload and parts availability.

 

If parts must be ordered, turnaround time may extend to two weeks or longer.

 

Turnaround times are estimates only and are not guaranteed.

 

 

 

 

5. Payment

 

 

Payment is due in full at pickup.

 

Accepted payment methods include:

 

• Cash (exact change preferred)

• Credit or debit cards

• PayPal

 

 

Instruments will not be released until payment is received.

 

 

 

 

6. String Policy (Setup Services)

 

 

For electric and acoustic guitar setup services, standard strings may be included as part of the flat-rate setup, depending on service tier.

 

Bass strings are not included unless otherwise stated.

 

If specialty strings are requested, or if strings must be ordered, the cost will be included in the overall service charge.

 

If a customer provides their own strings:

 

• ProTech Guitar Setups is not responsible for string quality or defects.

• No warranty is provided on customer-supplied strings.

• Setup adjustments may vary depending on string gauge and condition.

 

 

Strings are considered consumable items and are not covered under any warranty.

 

 

 

 

7. Parts Policy (No Retail Sales)

 

 

ProTech Guitar Setups does not operate as a retail parts seller.

 

Any components installed during service are included as part of the overall service charge and are not sold separately as retail goods.

 

Installed components may be new, used, refurbished, or aftermarket, depending on availability and project requirements.

 

All installed components are considered integrated into the repair service and are not sold as standalone merchandise.

 

ProTech Guitar Setups does not pass through manufacturer warranties directly to customers.

 

If a part fails due to a manufacturer defect, ProTech Guitar Setups will handle evaluation and replacement through the original supplier, subject to supplier approval and availability.

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Parts are not eligible for refund after installed. Replacement of defective parts is the sole remedy.

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Customers must report any issues within 7 days of pickup for prompt evaluation.

 

 

 

8. Customer-Supplied Parts

 

 

If a customer provides their own parts (including strings, pickups, tuners, bridges, electronics, or hardware):

 

• ProTech Guitar Setups is not responsible for compatibility, quality, or performance of those parts.

• No warranty is provided on customer-supplied components.

• Labor warranty does not cover failures caused by customer-provided parts.

 

 

 

 

 

9. Warranty (Labor Only)

 

 

Labor is warranted for 30 days from the date of service.

 

This warranty covers workmanship only.

 

Warranty does not cover:

 

• Normal wear and tear

• String breakage

• Environmental changes (humidity, temperature, seasonal shifts)

• Setup changes due to climate

• Customer modifications after service

• Damage from misuse, accidents, or transport

• Issues related to customer-supplied parts

• Electronic component failure not caused by workmanship

 

Tone, feel, and performance preferences are subjective and are not covered under warranty.

 

Warranty is limited to corrective service only. Refunds are not guaranteed.

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10. Pre-Existing Conditions & Risk Disclosure

 

 

Musical instruments may contain pre-existing wear, hidden structural weaknesses, prior repairs, or aging components.

 

ProTech Guitar Setups is not responsible for issues related to:

 

• Previously damaged or seized truss rods

• Brittle solder joints

• Cracked wood

• Structural instability

• Aged or oxidized wiring

• Worn frets

• Hidden internal defects

 

 

Certain repairs carry inherent risk. By authorizing service, the customer acknowledges these risks.

 

 

 

 

11. Limitation of Liability

 

 

ProTech Guitar Setups shall not be liable for:

 

• Indirect, incidental, or consequential damages

• Loss of income or performance opportunities

• Loss of use of the instrument

• Emotional distress

• Shipping or carrier damage

• Environmental damage unrelated to the service

• Damage occurring after pickup

 

 

Liability is limited to the amount paid for the specific service performed.

 

 

 

 

12. Storage & Uncollected Instruments

 

 

Instruments not picked up within 60 days of service completion may be considered abandoned.

 

After reasonable attempts to contact the customer, ProTech Guitar Setups reserves the right to:

 

• Charge storage fees

• Sell the instrument to recover unpaid balances

 

 

 

 

 

13. Media Use

 

 

Photos or videos of instruments may be used for marketing or portfolio purposes unless the customer requests otherwise in writing at drop-off.

 

No personal customer information will be shared.

 

 

 

 

14. Customer Responsibilities

 

 

Customers are responsible for:

 

• Removing personal accessories and valuables

• Backing up digital presets before service

• Providing accurate contact information

• Inspecting the instrument at pickup

 

 

Any concerns must be reported within 7 days of pickup.

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15. Refusal of Service

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ProTech Guitar Setups reserves the right to refuse or discontinue service at its discretion, including but not limited to situations involving unsafe instruments, unrealistic expectations, or inappropriate customer behavior.

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16. Governing Law

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These Terms and Conditions are governed by the laws of the State of Florida.

 

Any disputes shall be resolved in Orange County, Florida.

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​17. Contact Information

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ProTech Guitar Setups
11681 South Orange Blossom Trail 

Suite 1

Orlando, FL 32837

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Email: protechguitarsetups@gmail.com

Phone: 407-866-4705