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Last Updated: October 5, 2026

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These Terms & Conditions govern the use of the ProTech Guitar Setups website, scheduling and authorization of services, submission of instruments or related equipment for service, online purchases, and use of ProTech Guitar Setups gift cards. By using this website, booking an appointment, approving a quote or estimate, submitting an instrument or equipment for inspection or service, purchasing a service or product, or purchasing or redeeming a gift card, you acknowledge and agree to these Terms & Conditions.

1. SCOPE OF SERVICES

ProTech Guitar Setups provides professional guitar and bass repair, maintenance, modification, restoration, and related instrument services.

Services may include, but are not limited to:

• Guitar and bass setups

• Electronic repairs and rewiring

• Pickup installation and replacement

• Hardware replacement and upgrades

• Nut replacement

• Fret leveling, crowning, and polishing

• Full refrets, including nickel-silver and stainless-steel fretwork

• Headstock and neck repairs

• Structural and woodworking repairs

• Finish repair and refinishing

• Restoration work

• Custom modifications

• Instrument inspections and evaluations

• Other specialty guitar and bass services

Service availability depends on the instrument, its condition, construction, age, prior repairs, required materials, and the nature of the requested work.

Certain specialty services may be performed or assisted by qualified independent specialists selected by ProTech Guitar Setups.

All services are based on the condition of the instrument at the time of inspection. Certain work may require additional evaluation before ProTech Guitar Setups can determine whether the requested service is practical or provide a final quote.

Because instruments vary significantly in construction, condition, age, previous modifications, materials, hardware, and manufacturing tolerances, specific results involving action, tone, feel, appearance, playability, structural repair visibility, finish matching, or other subjective characteristics cannot be guaranteed.

  2. ESTIMATES, EVALUATIONS & SERVICE AUTHORIZATION

Initial inspections and evaluations are provided at no charge unless otherwise stated.

Standard repairs may often be evaluated at the time of inspection or shortly afterward.

Specialty services, including refinishing, structural repairs, headstock or neck repairs, woodworking, restoration, complex fretwork, and similar work, may require the instrument to remain with ProTech Guitar Setups for additional evaluation before a final quote can be provided.

In some cases, an instrument may need to be evaluated by a qualified independent specialist before the scope and cost of the work can be determined. This evaluation process may require several business days or longer depending on the instrument and type of work requested.

No specialty repair or additional charge will be authorized solely because an instrument has been left for evaluation.

The customer will receive a quote or estimate before chargeable work begins unless the customer has previously approved a specific service and price.

Estimates are based on information reasonably available at the time of inspection. Additional problems, hidden damage, parts requirements, structural conditions, finish issues, previous repairs, or other conditions discovered during disassembly or service may require a revised estimate.

No additional work or additional charges beyond the authorized scope will be incurred without customer approval.

By approving a quote or estimate, authorizing service by text, email, invoice, or other communication, or otherwise instructing ProTech Guitar Setups to proceed, the customer agrees to these Terms & Conditions.

  3. BOOKING & APPOINTMENTS

ProTech Guitar Setups operates by appointment only.

Drop-off and pickup appointments are scheduled through the designated ProTech Guitar Setups scheduling system.

Customers should cancel or reschedule at least 24 hours before a scheduled appointment whenever reasonably possible.

Repeated no-shows, last-minute cancellations, or misuse of the scheduling system may result in refusal of future appointments or service.

Purchasing a service, product, or gift card does not itself reserve an appointment. A separate drop-off appointment must be scheduled unless other arrangements have been approved by ProTech Guitar Setups.

  4. TURNAROUND TIMES

Most standard services are completed within approximately one week, depending on workload, instrument condition, service requirements, and parts availability.

Services requiring ordered parts, specialty components, or additional diagnostic work may require two weeks or longer.

Full refrets, refinishing, structural repairs, woodworking, headstock or neck repairs, restoration work, and other specialty services may require substantially longer turnaround times.

Specialty work may involve multiple stages including evaluation, quoting, customer approval, scheduling with a specialist, transportation, materials ordering, repair work, curing or drying time, reassembly, final adjustments, and quality-control inspection.

Turnaround times for these services may extend several weeks or longer depending on the work involved.

Any completion date or turnaround time provided by ProTech Guitar Setups is an estimate only and is not guaranteed.

ProTech Guitar Setups is not responsible for delays caused by parts availability, supplier delays, specialist scheduling, curing or drying requirements, unforeseen instrument conditions, shipping delays, or other circumstances reasonably outside its control.

  5. PRICING, DEPOSITS, PAYMENT & ONLINE PURCHASES

Payment is due in full at pickup unless the service has been prepaid, a deposit has been applied, a ProTech Guitar Setups gift card has been used, or other arrangements have been approved in advance.

Prices displayed on the website or Service Price Guide may represent fixed prices, starting prices, minimum labor charges, or inspection-based pricing as indicated.

Services listed as "Starting at" may vary in final price depending on the instrument's construction, condition, accessibility, configuration, materials, fretboard, hardware, finish, prior repairs, and the work required.

Any additional charges will be discussed with the customer before additional work is performed.

REFRET DEPOSITS

Full refret services require a deposit before the refret is scheduled or authorized to proceed.

Refret deposits will generally be $250 or $275 depending on the type of refret and instrument. The exact required deposit will be stated in the customer's quote or invoice.

The deposit is applied toward the customer's final invoice balance and is not an additional charge.

HIGH-VALUE JOB DEPOSITS

Jobs with an estimated total price exceeding $1,000 require a deposit before work begins.

The required deposit will generally be $250 or $275 unless a different deposit amount is specified in the approved quote.

The deposit will be credited toward the final invoice balance.

DEPOSIT CANCELLATIONS AND REFUNDS

A deposit may become non-refundable once specialty work has been scheduled with an independent specialist, work has begun, non-returnable or special-order materials have been ordered, or ProTech Guitar Setups has otherwise incurred nonrecoverable costs in reliance on the customer's authorization.

If a customer cancels authorized work after costs have been incurred, the deposit may be applied toward those costs.

If authorized costs exceed the amount of the deposit, the customer remains responsible for approved labor, materials, parts, specialist charges, or other costs incurred before cancellation.

Any unused refundable portion of a deposit will be returned or credited when appropriate and as required by applicable law.

ONLINE PURCHASES

Online payment covers only the particular service, product, or package described at the time of purchase.

Additional repairs, parts, specialty strings, fretwork, electronics, upgrades, structural repairs, refinishing, or other work are not included unless specifically stated.

If additional work is recommended after inspection, the customer will be contacted before that work is performed.

Purchasing a service online does not guarantee that an instrument can be repaired, adjusted, modified, or restored to a particular specification.

If a prepaid service cannot reasonably be performed because of the instrument's condition, compatibility, construction, or other limitations, ProTech Guitar Setups will contact the customer to discuss available options.

Prices and service offerings may change at any time.

Applicable Florida sales tax and discretionary sales surtax will be collected when required by law.

Accepted payment methods may include cash, credit or debit card, PayPal, Zelle, and ProTech Guitar Setups gift cards.

Instruments and equipment will not be released until all amounts due have been paid.

  6. INDEPENDENT SPECIALISTS & SPECIALTY SERVICES

Certain specialty work may be performed, evaluated, or assisted by qualified independent specialists or subcontractors selected by ProTech Guitar Setups.

This may include, but is not limited to:

• Full refrets

• Specialty fretwork

• Headstock and neck repairs

• Structural repairs

• Woodworking

• Finish repair

• Complete or partial refinishing

• Restoration

• Custom fabrication

• Other specialty work requiring equipment or expertise appropriate to the requested service

ProTech Guitar Setups remains the customer's primary point of contact for services sold and managed by ProTech Guitar Setups.

When reasonably necessary to evaluate or perform an authorized specialty service, the customer authorizes ProTech Guitar Setups to transport or transfer temporary custody of the instrument to a qualified independent specialist.

ProTech Guitar Setups will exercise reasonable care when transporting, handling, storing, and coordinating work involving customer instruments.

The use of an independent specialist does not change the customer's agreed price unless a revised quote is presented to and approved by the customer.

The internal cost, compensation, or business arrangement between ProTech Guitar Setups and an independent specialist is separate from the customer's retail service price.

Specialist availability and scheduling may affect turnaround time.

No customer is required to enter into a separate agreement directly with an independent specialist unless specifically stated before the work is authorized.

  7. GIFT CARDS

ProTech Guitar Setups gift cards may be purchased through the ProTech Guitar Setups website and redeemed toward eligible services.

Gift cards do not expire and have no service, maintenance, or dormancy fees.

Gift cards are not redeemable for cash except where required by applicable law and may not be used to purchase another gift card.

If the cost of a service exceeds the available gift card balance, the customer is responsible for the remaining balance.

If the cost is less than the available gift card balance, the remaining balance will remain available for future eligible services.

Gift cards are delivered electronically using the information supplied by the purchaser. The purchaser is responsible for providing accurate delivery information.

Gift card codes should be treated like cash. ProTech Guitar Setups is not responsible for unauthorized use after delivery.

Gift card purchases are final and non-refundable except where otherwise required by law.

Owning or purchasing a gift card does not constitute an appointment, reservation, guarantee of service availability, or guarantee that a particular repair or modification can be performed.

All instruments remain subject to inspection and applicable service limitations.

Gift cards may not be redeemed for third-party purchases made through affiliate links or outside retailers.

ProTech Guitar Setups may refuse or cancel a gift card transaction reasonably believed to involve fraud, unauthorized use, misuse, or an invalid gift card code, subject to applicable law.

  8. STRING POLICY

All setup services require a new set of strings.

ProTech Guitar Setups may stock a limited selection of strings. Brands, gauges, types, and availability may vary.

Customers may purchase available strings from ProTech Guitar Setups or provide a new, unopened set in their preferred brand and gauge.

Specialty strings, bass strings, extended-range sets, and other strings not currently stocked may need to be supplied by the customer or ordered separately.

Strings installed on an instrument before service will not be reused for the final setup.

Strings supplied by ProTech Guitar Setups will be separately itemized when appropriate, and applicable sales tax will be charged as required by law.

ProTech Guitar Setups is not responsible for defects, quality issues, or performance problems involving customer-supplied strings.

Strings are consumable items and are not covered by the ProTech Guitar Setups workmanship warranty.

  9. PARTS & COMPONENTS

Parts and components required or requested for repairs, replacements, installations, modifications, or upgrades are priced separately from labor unless specifically stated otherwise.

Customers will be informed of required or requested parts and associated charges before installation.

Parts may include pickups, potentiometers, switches, jacks, wiring components, nuts, bridges, tuners, hardware, fretwire, structural materials, finish materials, custom components, and other instrument-related items.

Availability and pricing may vary based on brand, model, specifications, suppliers, and market conditions.

Parts and components supplied by ProTech Guitar Setups may be itemized on the customer's invoice.

Installed parts and components generally cannot be returned once installed except where required by law or where a manufacturer or supplier permits a return.

Manufacturer warranties, when applicable, are controlled by the manufacturer's own terms and procedures.

ProTech Guitar Setups does not extend or alter a manufacturer's warranty.

Tonal, functional, cosmetic, or performance results resulting from component changes or modifications may vary depending on the instrument and player preference and cannot be guaranteed.

  10. CUSTOMER-SUPPLIED PARTS & COMPONENTS

Customers may provide their own strings, pickups, tuners, bridges, electronics, hardware, or other components for installation.

ProTech Guitar Setups does not guarantee the compatibility, quality, authenticity, condition, specifications, or performance of customer-supplied items.

The ProTech Guitar Setups workmanship warranty applies to installation workmanship but does not cover failure, defects, incompatibility, or other problems caused by customer-supplied parts.

Additional labor caused by compatibility problems, incorrect parts, required modification, fitment issues, or defective customer-supplied components may result in additional charges after customer approval.

  11. 30-DAY WORKMANSHIP WARRANTY

Services sold and managed by ProTech Guitar Setups are covered by a 30-day workmanship warranty beginning on the date the completed instrument is made available for pickup.

This 30-day workmanship warranty also applies to authorized specialty services coordinated by ProTech Guitar Setups through qualified independent specialists.

The warranty is limited to defects or problems directly attributable to the workmanship of the originally authorized service.

The warranty does not cover:

• Normal wear and tear

• String breakage or normal string wear

• Natural fret wear

• Environmental changes involving humidity, temperature, or seasonal conditions

• Normal movement or settling of wood

• Setup changes caused by environmental conditions

• Customer adjustments or modifications made after service

• Repairs or modifications performed by another person after service

• Accidental damage, misuse, abuse, or improper storage

• Transportation damage occurring after customer pickup

• Customer-supplied parts or components

• Manufacturer defects

• Normal aging, checking, fading, or wear of existing finishes

• Damage caused by chemicals, cleaners, sweat, adhesives, stands, straps, cases, rubber, foam, plasticizers, or other materials after pickup

• Conditions that existed before service

• Problems outside the scope of the originally authorized repair

Tone, feel, action, cosmetic preference, color perception, finish appearance, and other subjective preferences are not warranty defects unless directly related to defective workmanship.

Warranty coverage is limited to reasonable corrective service relating to the originally authorized work.

Refunds are not automatically provided and will be considered based on the specific circumstances and applicable law.

Any warranty concern should be reported to ProTech Guitar Setups within the 30-day warranty period.

  12. PRE-EXISTING CONDITIONS & SERVICE RISKS

Musical instruments may contain hidden damage, deterioration, structural weakness, previous repairs, modified components, finish problems, manufacturing defects, or other conditions that are not apparent during an initial inspection.

Examples include:

• Damaged or seized truss rods

• Cracks or weakened wood

• Loose or previously repaired joints

• Hidden structural damage

• Brittle or aged finishes

• Fretboard damage

• Binding deterioration

• Prior fretwork

• Improper previous repairs

• Aged or oxidized electronics

• Brittle solder joints

• Damaged hardware

• Corrosion

• Worn components

• Hidden internal defects

Certain services inherently involve some degree of risk, particularly when performed on vintage, damaged, heavily worn, previously repaired, modified, or refinished instruments.

REFRETS AND FRETWORK

Removing existing frets may reveal or contribute to minor fretboard chipping, damaged fret slots, loose or deteriorated binding, finish separation, or other previously hidden conditions.

Finished or lacquered fretboards may require additional care or finish work around the fret area.

A refret can also reveal a nut that is no longer suitable for the new fret height and may require nut replacement or modification at additional cost with customer approval.

WOODWORKING AND STRUCTURAL REPAIRS

Headstock breaks, neck damage, cracks, structural repairs, bridge-related repairs, and other woodworking may reveal hidden damage after disassembly or preparation begins.

Although reasonable efforts will be made to produce a strong and professional repair, repaired breaks, seams, cracks, reinforcement, touch-up work, or other evidence of a structural repair may remain visible.

FINISH REPAIR AND REFINISHING

Finish repair, refinishing, stripping, sanding, preparation, color matching, touch-up, polishing, and restoration can produce variations in appearance because of wood grain, previous finishes, aging, staining, fading, previous repairs, underlying materials, and other factors.

Exact color, shade, grain, gloss, texture, aging, or appearance matches cannot be guaranteed.

The customer acknowledges that refinishing, restoration, structural alteration, replacement parts, fretwork, or other modifications may affect the originality, collectability, or resale value of an instrument.

ProTech Guitar Setups does not provide appraisals and does not guarantee the effect of repair or restoration work on an instrument's market value.

By authorizing service, the customer acknowledges and accepts the reasonable risks associated with the authorized work.

  13. LIMITATION OF LIABILITY

ProTech Guitar Setups will exercise reasonable care while instruments are in its possession or are being transported or coordinated for authorized specialty service.

To the fullest extent permitted by applicable law, ProTech Guitar Setups will not be responsible for indirect, incidental, special, or consequential damages arising from or related to an instrument or service, including lost income, missed performances, loss of use, lost recording opportunities, or similar economic losses.

ProTech Guitar Setups is not responsible for damage occurring after an instrument has been returned to the customer or for shipping or carrier damage outside ProTech Guitar Setups' control.

Nothing in these Terms & Conditions is intended to exclude or limit liability where exclusion or limitation is prohibited by law.

To the fullest extent permitted by law, ProTech Guitar Setups' liability relating to a specific service will not exceed the amount paid by the customer for that specific service.

  14. STORAGE & UNCOLLECTED INSTRUMENTS

Customers are responsible for arranging timely pickup after being notified that an instrument or equipment is ready.

Instruments or equipment remaining more than 60 days after completion may be subject to storage fees.

ProTech Guitar Setups will make reasonable attempts to contact the customer using the contact information provided.

Unclaimed instruments or equipment may ultimately be handled in accordance with applicable Florida law.

  15. PHOTOGRAPHY & PORTFOLIO USE

ProTech Guitar Setups may photograph or record instruments and related equipment submitted for service for documentation, portfolio, website, social media, educational, and promotional purposes.

Photographs and videos will focus on the instrument, equipment, or work performed and will not intentionally disclose customer names, personal information, serial numbers, or other identifying information without permission.

Customers who do not want their instrument photographed or used in promotional materials may notify ProTech Guitar Setups before service is performed.

  16. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

• Providing accurate contact information

• Providing accurate information concerning known problems, modifications, previous repairs, or damage

• Removing valuables, personal accessories, and unrelated items before drop-off

• Backing up digital presets, patches, settings, or other stored data when applicable

• Reviewing and approving quotes before work begins

• Responding reasonably promptly when approval or additional information is required

• Arranging pickup when notified that service is complete

• Inspecting the instrument at pickup when reasonably possible

Customers should disclose if an instrument has unusual historical, collectible, sentimental, or monetary value when that information may reasonably affect decisions concerning repair, restoration, modification, transportation, or refinishing.

Any concern regarding completed service should be reported as soon as reasonably possible.

Workmanship warranty claims must be reported within the applicable 30-day warranty period.

  17. CANCELLATION, REFUSAL OR DISCONTINUATION OF SERVICE

ProTech Guitar Setups may refuse, decline, suspend, or discontinue service when reasonably necessary.

Reasons may include:

• Unsafe or unstable instruments

• Previously undisclosed structural problems

• Work that cannot reasonably be completed safely

• Work outside the services ProTech Guitar Setups or its available specialists are able to provide

• Unrealistic or unattainable expectations

• Discovery of significant hidden damage

• Parts or materials becoming unavailable

• A qualified specialist declining a particular repair

• Customer refusal to authorize necessary additional work

• Suspected fraud

• Abusive, threatening, or inappropriate conduct

• Repeated appointment problems

• Other circumstances preventing professional completion of the requested work

If significant hidden damage or another material issue is discovered, work may be paused and the customer contacted before proceeding.

If the customer chooses not to continue, the customer remains responsible for authorized labor, parts, materials, specialist charges, or other costs already incurred.

Any applicable deposit may be applied toward those costs.

Any remaining refundable portion will be handled in accordance with the deposit provisions of these Terms and applicable law.

  18. AFFILIATE LINKS & THIRD-PARTY PRODUCTS

Certain pages on the ProTech Guitar Setups website may contain affiliate links to third-party manufacturers, suppliers, retailers, or products.

ProTech Guitar Setups may receive a commission when a purchase is made through an affiliate link at no additional cost to the customer.

Products purchased from an outside retailer through an affiliate link are sold by that retailer and are subject to the retailer's own pricing, availability, shipping, return, warranty, and other policies.

ProTech Guitar Setups does not independently warrant products sold by third-party retailers.

Customers are responsible for confirming product compatibility before purchasing from an outside retailer.

Customers who are unsure about compatibility may request an inspection before purchasing a component.

  19. WEBSITE USE, ACCURACY & INTELLECTUAL PROPERTY

ProTech Guitar Setups makes reasonable efforts to keep website information accurate and current.

Service descriptions, pricing, availability, photographs, specifications, promotions, and other information may occasionally contain errors or become outdated.

ProTech Guitar Setups may correct errors, update information, modify service offerings, and change website content without prior notice, subject to applicable law and existing customer agreements.

The ProTech Guitar Setups name, logo, original website content, photographs, graphics, and written materials are owned by or licensed to ProTech Guitar Setups and may not be reproduced or used commercially without permission except as allowed by law.

Third-party trademarks, product names, images, and intellectual property remain the property of their respective owners.

  20. THIRD-PARTY WEBSITES & SERVICES

The ProTech Guitar Setups website may use or link to third-party services for scheduling, payment processing, communications, social media, product recommendations, or other business functions.

ProTech Guitar Setups does not control these third-party services and is not responsible for their independent content, availability, privacy practices, security, policies, or terms.

Use of a third-party platform may also be subject to that provider's terms and policies.

  21. CHANGES TO THESE TERMS & CONDITIONS

ProTech Guitar Setups may revise these Terms & Conditions to reflect changes in services, pricing practices, business operations, website functionality, legal requirements, or other business needs.

The current version will be posted on the ProTech Guitar Setups website with an updated "Last Updated" date.

Changes apply prospectively from the date the revised Terms & Conditions are posted except where otherwise required by law.

  22. GOVERNING LAW

These Terms & Conditions are governed by the laws of the State of Florida without regard to conflict-of-law principles.

To the extent permitted by applicable law, disputes arising from these Terms & Conditions or services provided by ProTech Guitar Setups shall be resolved in the appropriate courts located in Orange County, Florida.

  23. CONTACT INFORMATION

ProTech Guitar Setups

8810 Commodity Circle
Suite 36 - Office 6
Orlando, FL 32819

Email: rob@protechguitarsetups.com
Phone: 407-866-4705

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